Information We Collect

Data You Give Us Directly

When you sign up for courses, contact us, or download materials, we collect information you provide:

• Name and contact details (email address, phone number)
• Business information if you're enquiring about corporate training
• Educational background when relevant to course placement
• Payment information for course enrolment (processed securely through third parties)
• Any correspondence you send us through forms or email

Information We Collect Automatically

Like most websites, we gather certain data when you visit:

• Device information (browser type, operating system)
• How you interact with our site (pages viewed, time spent)
• IP address and general location data
• Referral sources that brought you to our site

We use cookies for this. You can control cookie preferences through your browser, though some features might not work properly if you disable them entirely.

How We Use Your Information

We're not in the business of selling data. Here's what we actually do with it:

We might occasionally send you information about new courses or resources. These messages will always include an unsubscribe option, and we won't bombard you with daily emails.

Sharing Your Information

We don't sell or rent your personal data to third parties. But we do share it with certain trusted partners when necessary:

• Payment processors – When you enrol in a course, your payment details go directly to secure payment providers. We never see your full card numbers.
• Email service providers – We use professional platforms to send course materials and updates. They're bound by strict confidentiality agreements.
• Analytics services – Tools like Google Analytics help us understand how people use our site. We've configured these to respect privacy as much as possible.
• Legal requirements – If we're legally required to disclose information, we will. This might include court orders or regulatory investigations.

Your Rights Under UK GDPR

You have significant control over your personal information. Here's what you can do:

• Access – Request a copy of all personal data we hold about you
• Correction – Ask us to correct inaccurate or incomplete information
• Deletion – Request we delete your data (subject to certain legal exceptions)
• Restriction – Limit how we use your information in specific circumstances
• Portability – Receive your data in a structured, machine-readable format
• Objection – Object to processing based on legitimate interests or for direct marketing
• Withdraw consent – Where we rely on consent, you can withdraw it anytime

To exercise any of these rights, email us at info@nivarioqent.com with your request. We'll respond within one month, though complex requests might take a bit longer. There's no charge unless your request is clearly unfounded or excessive.

How We Protect Your Data

Security matters to us. We use industry-standard measures including:

• Encrypted connections (SSL/TLS) for all data transmission
• Secure servers with regular security updates
• Access controls limiting who can view personal information
• Regular security assessments and improvements
• Staff training on data protection principles

No system is completely foolproof, but we take reasonable precautions. If a data breach occurs that might affect you, we'll notify you and the relevant authorities as required by law.

Data Retention

We don't keep your information forever. Here's our general approach:

• Course-related data: Retained for six years after completion (for certification verification)
• Marketing communications: Until you unsubscribe or request deletion
• Financial records: Seven years (HMRC requirements)
• Website analytics: Typically aggregated and anonymized after 26 months
• General enquiries: Deleted after two years of inactivity

These periods might vary based on legal requirements or legitimate business needs. When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 16. If you're a parent who discovers we've inadvertently collected data about your child, contact us immediately and we'll delete it.

Changes to This Policy

We might update this policy occasionally. When we make significant changes, we'll notify active users via email and update the date at the top. For minor clarifications, we'll just update the document.

It's worth checking back periodically, especially if you're a regular user of our services.

Complaints and Concerns

If you're unhappy with how we've handled your personal information, we want to hear about it. Contact us first and we'll do our best to resolve things.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can reach them at ico.org.uk or call 0303 123 1113.